Terms of Service

Brandlio ("Brandlio," "we," "us," or "our") is a software platform developed and operated by Metrics Masters Solutions LLC, a limited liability company registered in Wyoming, United States. In these Terms, "Brandlio," "we," "us," and "our" mean Metrics Masters Solutions LLC in its operation of Brandlio.

These Terms of Service ("Terms") are an agreement between you and us. They govern your use of every Brandlio product. By creating an account, connecting a platform, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

"Service" means all Brandlio products and websites, including:

• the Brandlio app at brandlio.io;
• Brandlio MCP at mcp.brandlio.io, which connects your marketing and commerce accounts to AI applications you choose, such as Claude, ChatGPT, and Cursor;
• the Brandlio agent and other AI features; and
• related tools, APIs, integrations, and support.

The Service helps businesses analyze and manage advertising, shopping listings, analytics, and related accounts. We may add, change, or remove features. Features labeled beta or "coming soon" may be incomplete and may change or end without notice.

• Business use only. The Service is for businesses and professionals, not for personal, family, or household use.
• Age. You must be at least 18 years old.
• Authority. If you use the Service for a company, agency, or client, you confirm that you are authorized to bind it to these Terms and to connect its accounts. "You" then includes that organization.
• Accurate information. Keep your account information accurate and up to date.
• Security. Keep your login details confidential. You are responsible for all activity under your account, including activity by team members you invite and by AI applications you connect to Brandlio. Tell us at support@brandlio.io if you suspect unauthorized access.
• Organizations. An account belongs to an organization. Its owners and admins control who has access, what each member can do, and which connected accounts each brand can use.

The Service works with third-party platforms you choose to connect, such as Google, Meta, Microsoft, Amazon, Shopify, Stripe, TikTok, LinkedIn, and others ("Connected Platforms").

• You authorize us to access the Connected Platforms you connect, on your behalf, to provide the features you use.
• You must have the right to connect each account and to let us access it.
• Each Connected Platform's own terms and policies govern your use of it. You are responsible for complying with them, including their advertising, content, and data policies.
• Connected Platforms are not under our control. We are not responsible for their availability, accuracy, API changes, or actions they take, such as rejecting ads, suspending accounts, or changing fees.
• You can disconnect a platform at any time from the Accounts page or from the platform's own settings.
• Brandlio is not affiliated with, endorsed by, or sponsored by any Connected Platform. Product names and logos belong to their owners.

The Service uses artificial intelligence to analyze data, answer questions, draft content, and suggest or prepare changes to your Connected Platforms.

AI output can be wrong. AI-generated analysis, recommendations, and content may be inaccurate, incomplete, or unsuitable for your business. Review AI output before you rely on it or publish it.

You approve every change. Brandlio changes a Connected Platform — for example, pausing or launching a campaign, changing a budget, bid, or keyword, editing a product listing, or creating a file — only:

• after you, or a member of your organization, confirm the change in Brandlio; or
• within an auto-approval you switch on, for the actions and time period you choose.

You are responsible for every approved change. Any change you or your team confirm, or that runs under an auto-approval you switched on, is your decision. You are responsible for reviewing it, for its results — including ad spend, sales, and the standing of your Connected Platform accounts — and for reverting it if it is wrong. Brandlio is not responsible for the outcome of approved changes.

Your own AI applications. When you connect Brandlio to an AI application you choose, such as Claude, ChatGPT, or Cursor, that application's provider governs it under its own terms and privacy policy. You are responsible for that application's settings — including whether its provider may use your data for training — and for the requests it sends to Brandlio on your behalf.

No guaranteed results. We do not guarantee any particular outcome, such as better performance, return on ad spend, rankings, or approval of ads or listings.

• You own your data. You keep all rights to the data and content you submit or that we access from your Connected Platforms ("Your Data").
• License to us. You give us a limited license to access, process, store, and transmit Your Data only to provide, secure, and support the Service, as described in our Privacy Policy. This includes sending Your Data to the AI providers listed in the Privacy Policy when you use AI features.
• Your responsibilities. You are responsible for Your Data and for having the rights and legal basis to use it with the Service, including any personal information about your customers that your Connected Platforms hold.
• No sale, no training. We do not sell Your Data, and we do not use it to train general-purpose AI models.

You may not:

• use the Service to break any law or any Connected Platform's terms or policies;
• connect accounts you are not authorized to manage;
• access or use another organization's data without permission;
• copy, modify, reverse engineer, decompile, or create derivative works of the Service, except where the law allows;
• bypass plan limits, rate limits, security measures, or access controls;
• resell or sublicense the Service, or let people outside your organization use it, without our written permission;
• send malware, overload the Service, or interfere with its operation; or
• use the Service or its output to build a competing product.

We may suspend use that we reasonably believe breaks these rules or puts the Service, other users, or Connected Platforms at risk.

• Plans. Each plan includes the features and monthly allowances shown on our pricing page, such as data pulls, write actions, and connected ad accounts. When you reach an allowance, some features may stop until the next billing period or until you upgrade.
• Free plan. The free plan costs nothing. We may change or end its allowances.
• Free trials. Paid plans may include a free trial, usually 30 days. We collect a payment method when the trial starts. Unless you cancel before the trial ends, your subscription starts and you are charged automatically.
• Billing. Paid plans are billed monthly in advance through our payment processor. You authorize us to charge your payment method each billing period until you cancel.
• Cancellation. You can cancel at any time. You keep paid features until the end of the current billing period and are not charged again.
• No refunds. Fees are non-refundable, including for partial months, unused allowances, and downgrades, except where the law requires a refund.
• Taxes. Prices exclude taxes unless stated. You pay all applicable taxes.
• Price changes. We give at least 30 days' notice before a price increase applies to your plan, and you can cancel before it takes effect.
• Failed payments. If a payment fails, we may suspend paid features until it is paid.

• You can stop using the Service at any time, and you can ask us to delete your account by emailing support@brandlio.io.
• We may suspend or terminate your access if you break these Terms, fail to pay, create risk or legal exposure for us or others, or if a law, court order, or Connected Platform requires it. Where reasonable and allowed, we will notify you first.
• When your account ends, your right to use the Service stops, fees already due remain payable, and we handle Your Data as described in our Privacy Policy, including deletion within 90 days after your account is deleted, or within 30 days of a verified deletion request.
• Sections that by their nature should continue after termination — including sections 5, 6, and 10 to 18 — continue to apply.

The Service — its software, design, text, graphics, logos, and the Brandlio name — belongs to us or our licensors. We give you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms while your account is active. You may not use our trademarks without our written permission.

If you send us feedback or suggestions, we may use them without any obligation to you.

The Service relies on third parties, including Connected Platforms, AI providers, hosting providers, and payment processors. We are not responsible for third-party services, their content, or their actions, and their own terms govern your use of them.

To the maximum extent permitted by law, the Service, including AI output, is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that data from Connected Platforms will be complete or current.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, sales, data, goodwill, or business opportunities.
• We are not liable for losses arising from changes you or your organization approved or auto-approved, from advertising spend, from actions of Connected Platforms (such as ad rejections or account suspensions), or from AI applications you connect to Brandlio.
• Our total liability for all claims relating to the Service or these Terms is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or US$100.

Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

You will defend, indemnify, and hold harmless Metrics Masters Solutions LLC and its members, officers, employees, and contractors from any claims, losses, damages, and costs (including reasonable legal fees) arising from:

• your use of the Service, including changes you approved or auto-approved;
• Your Data, including personal information about your customers;
• AI applications you connect to Brandlio and the requests they send; or
• your breach of these Terms, any law, or any Connected Platform's terms.

Each party will protect the other's non-public information shared through the Service with reasonable care and use it only to perform under these Terms. This does not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising from these Terms or the Service, and you consent to their jurisdiction.

Before filing a claim, each party will first try to resolve the dispute informally for 30 days by contacting the other at the address in section 19.

We may update these Terms. For material changes, we will notify you by email or in the Service at least 30 days before they take effect. The "Last updated" date shows the latest version. If you keep using the Service after changes take effect, you accept them; if you do not agree, cancel before then.

• Entire agreement. These Terms, the Privacy Policy, and any plan terms shown at checkout are the entire agreement between you and us about the Service.
• Severability. If any part of these Terms is unenforceable, the rest stays in effect.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including outages of Connected Platforms, AI providers, or hosting providers.
• Notices. We send notices to your account email address. You send notices to support@brandlio.io.